Help Center

How can we help?

For account, reminder, Care Circle, or purchase help, email us and include the app version and a description of what happened. Never send medication details or an invitation token by email.

Urgent medical issue? DoseOwl support cannot provide medical advice or emergency assistance. Contact a qualified clinician, pharmacist, poison center, or local emergency service.

Contact support

Email support@doseowl.com. We aim to acknowledge support requests within two business days.

Reminders are not appearing

  1. Open DoseOwl Settings and review Notifications.
  2. Open iOS Settings → Notifications → DoseOwl and allow notifications.
  3. Check Focus modes and Scheduled Summary.
  4. Open the medication and confirm its schedule and time zone.

Restore Premium

Open DoseOwl Settings → Premium → Restore Purchases and use the same Apple Account that made the purchase. A restored Apple purchase may briefly show as activating while DoseOwl verifies server access.

Join a Care Circle

Open the invitation link on the device with DoseOwl installed. If the app does not open, copy the manual code or token shown on the invitation page and enter it in DoseOwl. Invitations can expire or be revoked by the sender.

Protect notification previews

Notification previews hide person and medication names by default. You can change this in DoseOwl notification settings; iOS notification preview settings also apply.

Delete an account

Account deletion is available inside the app and does not require contacting support. Follow the account deletion steps.